Terms and Conditions


This website (http://gglounge.pt) is operated by GAZUR GAMING (also referred to as GG Lounge or Gazur Gaming Lounge). The legal entity is Marta Gazurová, Unipessoal Lda, based in R. São Pedro 52 – Cave B, 3500-696, Viseu, with the share capital of 500,00€, NIPC nº PT 515 609 757. Throughout the site, the terms “we”, “us” and “our” refer to GAZUR GAMING. GAZUR GAMING offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.


By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.


We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


The product catalog of the GAZUR GAMING online store is independent of the physical store, both in terms of price and in terms of the products presented. The stock is common between the physical store and the online store. All promotional campaigns have limited stock and can be exclusive to the GAZUR GAMING online store and cannot be combined with physical store campaigns.

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

The images presented on the website are merely illustrative and may not coincide entirely with the product, so we recommend that you consult the details of the product sheet for more information about the respective characteristics of the item(s) you wish to purchase.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


If, when opening your product(s), you find defective components or the lack of any component, you should contact us. In response, the direct link or email of the customer service of the publisher in question will be indicated so that you can indicate which component(s) you need and your personal data so that you can receive it directly at your address.

If your order, during transport to your address suffers a damage that affects the product(s) inside you must inform GAZUR GAMING, as soon as possible, by email ([email protected]). The email must contain a description of the damage caused, as well as photographs of the outer shipping box, of the damaged product(s), as well as a representative photo of the item(s) inside the box as it arrived up to you. We will then assist you further, and will do our best to resolve the situation to our best ability.


We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

Every order we receive is checked for potential product listing mistakes. We reserve the right to cancel any order if we discover an error has been made with the listing of the product, such as no stock (and no ability to back-order this with our supplier) or an incorrect price. In these cases, we may also offer the Customer an alternative, or adjusted price.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.


Availability indicator of products on our website is only an indication. We do our best to keep this indicator as accurate as possible, but at the time of placing your order we do not offer you any guarantees about the actual availability of your product(s). When products are not in stock, we will notify you. We will offer you the option to cancel (and refund) your order, or wait until we receive the ordered product(s) from our suppliers – turning your order into a back-order.

Products that are not in stock can still be ordered on our website. We consider such an order a “back-order”, and that means we will ask our suppliers to send us the required product(s). This normally takes 2 to 3 weeks, but in some circumstances this may be longer. It may also be possible that the suppliers no longer have stock. After placing a “back-order” the customer needs to wait at least 4 weeks, if after 4 weeks we’ve not received the items from our suppliers we will notify the customer and offer them the option for cancellation (and refund), or continue waiting.

We also offer pre-orders of some products. Pre-orders are available for some products that will be released in the future, up to 1 year in advance. Pre-orders only serve as a “reservation” of the product, but does not give you any guarantees that you will actually receive the product, even if you make a pre-payment. We also reserve the right to reduce the quantities of pre-ordered products. There may be multiple reasons why a pre-order might get cancelled or quantities reduced, including but not limited to: Product is cancelled, We decide not to buy the product from our supplier, We don’t receive enough stock from our supplier, Price has changed. When a pre-order product does become available to us, we also do not guarantee the prioritization in which reservations are allocated. We will do our best to prioritize earlier reservations, but we may decide, at our discretion, to change this prioritization. Allocations of pre-orders is at our sole discretion.

At no time, even when ordering back-order items, pre-order items, we will guarantee the availability of the product(s). We always reserve the right to cancel an order because we cannot, or do not expect to be able to, offer you the products within a reasonable time frame (up to 4 weeks). For Pre-orders the reasonable time frame is up to 1 year, or within 4 weeks of the published release date. Upon cancellation of a back-order, or pre-order we will notify you and issue a refund (if pre-paid).

We are not liable for any damages or costs resulting from us cancelling an order, or reducing the received quantities.


We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.


Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


Your submission of personal information through the store is governed by our Privacy Policy.


Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall GAZUR GAMING, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


You agree to indemnify, defend and hold harmless GAZUR GAMING and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Portugal.


You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


Questions about the Terms of Service should be sent to us at [email protected].


“GG-Points” (GGP) is a loyalty reward program on gglounge.pt. Products may be eligible to earn the customer GGP’s. When this is the case, this will be clearly labeled on the product page. Products that don’t have this label are not eligible. We occasionally also offer bonus GGP’s through various means. Customers will require an actual user account with us, orders made by Guests (without an user account) don’t receive any GGP’s.

The maximum amount of points that can be gained by buying a product is 10% of it’s value. Any amount more than that is deemed an error and we reserve the right to not allocate these points, or cancel them.

GGP’s have an expiry date of 1 year after receiving them. After this date we may remove the GGP’s from a Customers account.

GGP’s are only rewarded after an order has been marked as completed. That means, payment is made by the customer and the product(s) have been picked up, shipped or delivered.

Upon returning, cancelling or refunding an order, we will also reverse any GGP’s gained. If these GGP’s have already been spent on another order, we reserve the right to discount our monetary refund with the amount of point s spent according to their monetary value.

GGP’s can be redeemed in the online store only. During a purchase our system will inform the customer that GGP’s are available to be spend. The customer can optionally decide to spend these points for a discount on the total order price. The exchange rate is 1 eurocent of discount to 1 GGP spent.

GGP’s may be earned through purchases in our physical store, however this is not an automatic process. The customer must request us, at time of purchase, to credit their user account with GGP’s.

GGP’s are not transferable to other users. They can also not be exchanged for money.

We may offer GGP’s as a way of refunding a customer. When GAZUR GAMING needs to refund a customer we instead may offer the same value in GGP’s at an exchange rate of 1 eurocent to 1 GGP. These GGP’s can then be redeemed at the next purchase for a discount. Upon accepting this, we no longer owe the customer a monetary refund. At any time, as long as the GGP’s haven’t been spent, may the customer revert this decision and request an actual monetary refund (but loose the allocated GGP’s).

GAZUR GAMING may at any point, without prior notification, decide to cancel or change it’s GGP program.