FAQ

Frequently Asked Questions

For a little while we had English and Portuguese as languages on our website. However we noticed that we could not maintain an English and Portuguese website at the same time. It was costing us too much time, and we often forgot to update one of the translations. That caused issues for us and our customers. As we want to make sure international gamers can easily buy through us as well, we decided to only use English on our webshop.

Yes! We’re a Portuguese store. We use English on our webshop to make it easy for international customers to buy with us. However, you can contact us in Portuguese.

GG-Points are our customer royalty program. The more you buy with us, the more discounts you can get.

You can read more about GG Points here.

The search functionality only searches by name of the product. If you cannot find what you’re looking for, try filtering by category (right hand side on the shop page, or at the bottom of this page).

We have a LOT of products that we can order from our suppliers. Not all of those will be on our website. In case you have any requests, feel free to contact us and we will check if we can order the product for you.

Usually, orders arrive in our store within 1-2 weeks (if in stock with supplier).

Currently we are accepting Bank Transfers, Multibanco, Credit/Debit Cards and (on request) PayPal. You may also pay by card or cash in-store, or when we deliver in Viseu.

Yes, we ship to most countries in Europe. You should be presented with the shipping cost during checkout when you select the EU country.

For countries that cannot be selected during checkout we may still accept orders, but you need to Contact us. Preferably with a list of products you’d like to order and the destination country. We can then provide you with a custom shipping estimate. We can then manually create your order.

Shipping outside of the EEA zone (export out of Europe, including the UK and Switzerland) are only accepted on case-by-case basis. In these cases custom/vat/import fees are always the responsibility of the customer.

Free shipping threshold does not apply outside Mainland Portugal.

Feel free to contact us! You can reach us by sending a message on our contact page, calling us (during opening hours) or sending a message on our Facebook or Instagram pages. You may write us in Portuguese and English 🙂