Shipping & Pick up Information

Pick Up

When items you’ve ordered are in stock, you may pick-up your items in our store the same day. You may then pay in-store, or you may pay online when placing your order. Take into account that manual bank transfers usually take 1 day to process, so you can only pick-up the items after we’ve received the transfer. When paying with Multibanco or Debit/Creditcard you can pick up the items the same day.

Currently, due to covid-19, we’re closed. Thus you need to agree a pick-up time with us, as we won’t always be in our store.

Shipping

We can ship orders to Portugal, most European countries and the UK. See more details below.
When your order contains items that are not in stock, we will only ship the order when all items are available. If you want to receive your order as soon as possible, we recommend to create separate orders.

Delivery time

When items you’ve ordered are in stock, we try to send orders placed before 2pm the same day (workdays only). You should then receive your item the next workday (Portugal) or 3-5 workdays (Europe).

As we’re a small store there might be times were it’s busy in our store and don’t have the time to process your order the same day. We will then ship your order the next workday. In the event that your order is urgent, please let us know so we can take that into account.

We use CTT for envelopes and GLS (and occasionally DHL) for packages when shipping our orders. If you prefer another provider, we may be able to use another provider on request (at an extra charge).

Shipping categories (sizes)

We use 3 different shipping categories. These are based on the size of the item(s) in your order. During checkout we automatically apply one of these categories, depending on the largest item in your cart. If you think the item you’re selected is in the incorrect category during checkout, please let us know.

Small: Items that fit in an envelope. These will most often be send through CTT (Portuguese mail) as regular mail.
Normal: Items that are too large for an envelope and need to be send as a package. Most items fit into this category.
Large: Heavy or very large items, for example Gloomhaven.

Portugal (Mainland) Cost

Orders above 100 euro will be shipped for free.

Shipping cost for items under 100 euro is as follows:

Small: 2.50€
Normal: 3.95€
Large: 4.95€

Portugal (Islands) Cost

Contact us, as our system currently doesn’t differentiate between mainland Portugal and the islands. The shipping rates shown to you will be those of mainland Portugal, but that’s wrong. We will manually need to calculate and apply your shipping cost.

Spain

Small: 4.95€
Normal: 7.95€
Large: 9.95€

Europe

Small: 5.95€
Normal & Large: This depends on the specific country. Check the shipping cost shown during checkout.

UK

Due to Brexit complexities we only ship to the UK for orders above £135. This ensures that we don’t have to register for VAT in the UK, but that also means that you are liable to paying import duties/VAT on orders.

Orders to the UK can only be created manually by us. Contact us with the desired items and your account/address details.

Small: 5.95€
Normal & Large: Expect about 20€

Rest of the world

Sorry, we only ship to Europe.