Shipping & Pick up Information

Pick Up

If you order items before 16:00, we can usually prepare your order the same day (if the items are in stock). When you order after 16:00, you can still come to pick up your order the same day, but you may have to wait whilst we get your order ready.

Whilst ordering you can already pay online as well, by credit card or Multibanco. You can also pay by bank-transfer, but take into account that it usually takes 1-2 days to be processed. You can also select to pay in-store, which means you only pay when you pick up the items.

Shipping

We do not process orders on Tuesdays, weekends and holidays.
We can ship orders to Portugal, most European countries and the UK. See more details below.
When your order contains items that are not in stock but are arriving, we will only ship the order when all items are available. If you want to receive your order as soon as possible, we recommend to create separate orders.

Delivery time

We do not process orders on Tuesdays, weekends and holidays.

When items you’ve ordered are in stock and the order is paid for, we try to send orders placed before 16:00 the same day (workdays only). Our shipping company delivers the next workday (Portugal and Spain). Still, in case of unforeseen events, please account for a 1-3 work-day delivery time. For destinations in the rest of Europe, it usually takes 4-7 workdays to arrive.

As we’re a small store there might be times when it’s busy in our store and we cannot process your order the same day. If your order is urgent, please let us know so we can take that into account.

We use GLS for packages when shipping our orders. You should get a tracking code from them once they have your order.

Shipping categories (sizes)

We use 2 different shipping categories. These are based on the size of the item(s) in your order. During checkout we automatically apply one of these categories, depending on the largest item in your cart. If you think the item you’re selected is in the incorrect category during checkout, please let us know.

Normal: Items that are too large for an envelope and need to be send as a package. Most items fit into this category.
Large: Heavy or very large items, for example Gloomhaven.

Portugal (Mainland) Cost

Orders above 100 euro will be shipped for free.

Shipping cost for items under 100 euro is as follows:

Normal: 4.50€
Large: 5.50€

Portugal (Islands) Cost

Normal: 24.79€
Large: 24.79€

Spain

Normal: 7.95€
Large: 9.95€

Europe

Normal & Large: This depends on the specific country. Check the shipping cost shown during checkout.

UK

Due to Brexit complexities we only ship to the UK for orders above £135. This ensures that we don’t have to register for VAT in the UK, but that also means that you are liable to paying import duties/VAT on orders.

Orders to the UK can only be created manually by us. Contact us with the desired items and your account/address details.

Normal & Large: Expect about 20€

Rest of the world

Sorry, we only ship to Europe.