Did we make a mistake with your order? The first thing to do is contact us. Whilst we try our best to avoid mistakes, we’re still human and we may slip up.
In most situations we will be able to easily resolve this for you, and of-course without extra costs for you. In case of missing items, we will send them. When you’ve received the wrong item(s) we will ask you to return the items, at our expensive, and we will send you the correct items. You may also choose to keep the wrongly received items, and we would (if needed) refund the difference, or request an extra payment.
In case you’re not satisfied with how we intent to resolve your problem, you may always cancel the order. However, you will still need to return the wrongly received items.